**Please note: Discounts and promotional offers exclude Shipping Protection, Mystery Washable Rug Box, and Corner Rug Grippers, as well as sale items, swatches, and gift cards, unless otherwise stated.
Shipping Protection FAQ
Q1: What is Shipping Protection?
A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.
Q2: When am I eligible to file a claim?
A2: You may submit a claim under the following circumstances:
- Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
- Visible damage to the delivered package.
- Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
- Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).
Q3: How do I file a claim?
A3: To report lost, damaged, or misdelivered packages:
- Visit the Xcotton Resolution Center
- Email support@xcottons.com
Note: All claims must be submitted within 90 days of the order date.
Q4: Can I cancel Shipping Protection?
Pre-shipment: Contact the merchant directly for a refund.
Post-shipment: Non-refundable once the order is shipped.
