Enjoy free shipping on all orders within the contiguous U.S. (Excludes Alaska, Hawaii, and U.S. Territories. We’re unable to ship to P.O. Boxes, APO, or FPO addresses.)
Please note: Discounts and promotional offers exclude Shipping Protection, Mystery Washable Rug Box, and Corner Rug Grippers, as well as sale items, swatches, and gift cards, unless otherwise stated.
Shipping policy
For us to process your order, please fill in the checkout form in English only.
*Important Note: Since our washable rug is a large-sized item, it cannot be delivered to a PO Box address. Please do not fill in the PO Box address.
Are all rugs free shipping?
Yes, all rugs are free shipping for standard delivery. Expedited delivery is a paid delivery service. The specific shipping time and charges for standard and expedited delivery are below.
To which nations are deliveries available?
USA
Our packages are shipped from our warehouses in the USA. Our products are only shipped to the United States(Please note that we do not ship to Hawaii, Alaska, Palau, Puerto Rico, American Samoa, outlying islands, The United States Virgin Islands, ).
Germany
We offer shipping to all regions of Germany. Orders are typically processed within 1 business days and delivered within 3–7 business days, depending on your location and shipping option selected.
We deliver to all areas in Germany, including major cities and rural regions. However, please note that remote areas such as certain islands (e.g., Helgoland or Büsingen am Hochrhein) may experience longer delivery times or additional surcharges by the shipping carriers. We currently do not ship to PO Box or military addresses (APO/FPO).
Discount Exclusions Apply
Sitewide discounts and promotional offers cannot be applied to the following items: Shipping Protection, Mystery Rug Box, and Corner Rug Grippers.
Discounts also do not apply to sale items, swatches, or gift cards unless otherwise noted.
When shall my purchase be processed?
All transactions shall be expedited within a span of 1 working days. Should you possess any extraordinary circumstances or stipulations, do inform us.
Standard Shipping
Shipping time: 3-5 working days.
Expedited Shipping
Shipping time: 1-3 working days.
Typically, American clients can anticipate a 3 - 5 business day timeframe, while international clientele may expect a 7 - 10 business day period. Please acknowledge that we possess no jurisdiction over the transportation process, as occasional postponements may arise from unforeseen contingencies.
US shipments may be delayed by 3-5 business days or more during high volume transactions, inclement weather, or other unforeseen circumstances. Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.
What is the estimated duration and expense for my order's arrival?
| Shipping | Cost |
| Standard | Free |
| Expedited | $12.99 |
During checkout, please confirm the legitimacy of your delivery address. We shall not be held accountable for any erroneous or undeliverable addresses. Should an order be returned due to an invalid address or unclaimed following the holding period, requests for shipping cost refunds shall be denied. For security reasons, we cannot redirect packages once they have been dispatched.
*If the package is rejected, 20% of the refund amount will be deducted as the shipping fee.
*If the product is returned for non-quality problems, such as item not fitting, didn't like the color/quality, changed mind, ordered wrong, bought elsewhere, etc., the return delivery fee will need to be paid by the customer.
*We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
*We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
*You cannot cancel the order if the product is already shipped out. In this case, please send us a return request when you receive the parcel.
How might I track my order?
Upon your order's dispatch, an electronic mail containing a tracking number to monitor your package shall be sent. Please be advised that it may take between 1 and 2 working days for tracking information to appear. Once collected, the package proceeds to the logistics hub where it is scanned, initiating the tracking status updates. It is not uncommon for a shipment to experience a lapse of over 24 hours without an update whilst in transit.
Tax and duty implications
Please note that duties and taxes are not encompassed within the product price or shipping fees. This signifies that you may be required to remit the pertinent tax in accordance with your region's tax policy when settling the order invoice, or you may be obliged to pay duties and taxes upon order receipt.
Import taxes, duties, and associated customs charges may be levied once your order reaches its ultimate destination, as determined by your local customs authority. The remittance of these charges and taxes is your sole responsibility and shall not be borne by our company.
We shall not be held liable for any delays resulting from your country's customs department. For comprehensive information regarding these charges, kindly consult your local customs office.
For customer support, kindly reach out to us via service@lahomedecor.com.
