Please make sure that you follow below steps:
1. Vacuum the front and back of the rug (low-power setting)
2. Bring the rug outside whack the back of it to get more dirt out.
3.1&2 for daily cleaning, if there are oil ink stains or uncleaned for a long time, then further cleaning is required.
4.Wash It with a damp sponge mix detergent(Always wash in the direction of the soft side). Lightly dab the rug to rinse it with your sponge.(Be careful not to soak the rug.)
5. Dry It. With clean towels, soak up the excess water in the rug. Then allow it to air-dry.
6.Or Machine Wash(Please operate step1 and step2 before machine wash.)
Then, wash it on cold with mild detergent, use a gentle setting, and allow it to air-dry. (Avoid continuous exposure to sunlight.)

Method 1: Back-roll/Reverse roll your rug

It is recommended to roll the rug in the opposite direction and allowing it to sit for a few hours to allow it to lay flat. Creases typically flatten out within 1-2 weeks of unrolling.

Method 2: Use Heavy Objects
You can use heavy objects like books, plants, pottery to flatten your rug’s problem areas.

Method 3: Steam Or Heat Your Rug
If your new rug doesn’t straighten out on its own, try steaming or heating your rug with a hairdryer.

How to steam your rug:
Use a steamer to remove wrinkles, creases and rolled corners from rugs.
1. The first step is to dampen the corners of your rug and leave them to dry.
2. If this doesn’t work, take your steamer or iron (turned to the steam setting) and place a damp towel over the problem area.
3. Press your iron into the towel with quick, short bursts, so you don’t burn either the towel or the carpet.
4. After you’ve completed this process, bend the fibres back into place, brush the rug to reshape and lie flat to dry.

Remember: Always steam the back of your rug rather than the front, and don’t soak the fibres.

This method is particularly effective for synthetic, cotton and wool rugs. However, we advise you to take caution before heating synthetic fibre rugs. Make sure your steamer is not at a high temperature as this can melt the rug fibres. If you’re unsure, contact your rug supplier for advice.

Yes. Our rugs are made from the highest quality material with skid resistant backing(No Additional Rug Pad Needed), the non slip latex backing design is an ideal for laminate and wooden floor surfaces. Safe for daily indoor high-traffic areas where children or pets are active.(Keep the bottom of the rug always be dry.)

Yes, almost all of our rugs are machine washable, you can click on the washable rugs page to choose to buy or check the product page to see if it says machine washable.
However, it depends upon the size of the machine. For best results, we recommend a minimum washer size of 5.5+ cubic feet for an 8'x10' rug.

Currently we only support shipping to the US.

We very much welcome you to write product reviews and feedback, it is very important to us. There are currently two ways you can write product reviews, the first is through our review email. The second is to enter the product page you want to review, scroll down to the middle of the page, and click "Write a Review" to write a review that reflects your real feelings about our rugs.

Any mild, non-bleached detergents are mainly recommended.

The best way is to dry it on low heat in a dryer. Avoid high heat.

It is generally recommended to use the low suction setting of the vacuum cleaner while cleaning a rug.

If there is a major spill, wash the rug immediately. However, if the spill is small, you can use a clean cloth and hold it firmly immediately after the spill to absorb as much liquid as possible.

Once we have processed your order and shipped the package, we will notify you by email with the tracking number for your order.
Note: If you have any questions regarding the shipping status of your order, please email service@lahomedecor.com.

We usually ship within 1-3 business days. Package shipping time in the US is usually 7-12 business days.
Note: Due to the uncertainty of COVID-19 and severe weather, the delivery of your package may be delayed.

Similar to regular orders, Once your pre-order or backorder item ships, you will receive an email from us with your item tracking number.

You can request to cancel your order before we ship it from our warehouse. To cancel your order, please send us a cancellation request, reason for cancellation and your order number by emailing service@lahomedecor.com.

We accept return on products. Customers have the right to apply for return within 30 days after receipt.
Please email service@lahomedecor.com with your order number and return request to make sure your purchase is eligible for a return. After approval, we’ll send you the return address. Please kindly provide us with what express you choose and the return tracking number once available.
Note: If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.

You can contact us to replace the product before the package is dispatched. But due to the timeline for processing exchanges and the limited nature of most of our inventory, we usually don't offer exchanges.
If you are not satisfied with the product we have sent you, then you can easily return it to us.

We now accept payment models: Paypal, Visa, MasterCard and shopify payment. All are safe, easy, and trustworthy global payment methods. We will also provide some coupon codes at times which will save you pretty much dollars. Kindly pay attention to our subscription newsletter.

No, we generally do not accept multiple promo codes per order, unless otherwise stated in the terms and conditions.

For any kinds of marketing inquiries and related cooperation, kindly contact us at marketing@lahomedecor.com. We would love to hear from you.